Booksellers
Order forms, highlights and catalogues
Customers who have an existing account with Penguin Group (NZ) may place orders by downloading the order forms below and returning them via fax to 09 442 7401 or email to orders@penguin.co.nz. Further contact details can be found below.
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Price and Availability Information
Price and Availability information on titles from Penguin Group (NZ) and its agencies can be found at www.pearsonnz.co.nz. All data is updated throughout the day. Pearson NZ account holders, upon registration, can place orders on line.
Key Contacts
For Orders:
Ph 09 442 7410, fax 09 442 7406, email customer.service@pearsonnz.co.nz. Customers who do not have existing accounts but wish to place bulk orders can contact Megan Bruere on Megan.Bruere@nz.penguingroup.com or 09 442 7473.
For Delivery and After Sales Enquiries:
Ph 0800 860 808, fax 0800 860 806, email aftersales@unitedbookdistributors.com.au
For Account Enquiries:
Ph 09 442 7400, fax 09 442 7401, email accounts@pearsonnz.co.nz
Downloading Images from www.penguin.co.nz
Web users can download print-quality (300dpi) images of most titles on this website.
1. Use the search page to find the required title and if a high resolution jpg file is available it will be accessible through a link on the left of the page.
2. Click 'High Resolution Cover' and the image should display on your screen.
3. Right-click the cover, select 'Save Picture as…'
Returns to United Book Distributors (UBD)
Authorised Returns for Penguin Group (NZ) can be sent to UBD at the following address:
Toll Global Forwarding
ATTN:- UBD Returns
142 Westney Road
Mangere
Auckland
New Zealand
- Please mark all cartons with the bookseller name, carton number (1/2, 2/4 , 3/4 etc)
- As a Health and Safety requirement, no boxes should weigh more than 15kgs
- Returns of “Not Our Publication” (NOP) Books: UBD is not able to return NOP books to NZ booksellers. Penguin Group (NZ) recommends booksellers check titles on www.pearsonnz.co.nz if they have any doubts about a title’s provenance.
Damaged & Misbound Books
If a bookseller receives a mis-bound book or one damaged in transit from UBD, the following process applies.
If the book is less than NZ$150rrp, please send the cover and title page to:
After Sales, United Book Distributors
30 Centre Road
Scoresby
Victoria 3179
Australia
Please advise the amount of postage and this will be included in the credit amount.
If the book is more than NZ$150 RRP:
Please call 0800 860 808 or fax 0800 860 806 to request a return authorisation.
Conditions of sale
Download Penguin Books NZ's conditions of sale document as a PDF.
(Download free Adobe PDF Reader here.)
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