Negotiating With Difficult People
William Ury, co-author of the classic, 'GETTING TO YES', now presents a proven, five-step strategy for tackling the very thorniest aspect of the subject - dealing with people who won't deal.
How can you get to 'yes' when the other person says, 'no'? How can you negotiate successfully with a different client, an irate customer, a stubborn realtive or a deceitful colleague? What approach works best with people who use stonewalling, threats and tricks to get their way?
When all the techniques you know for fast, reasonable, co-operative negotiation fail, turn to 'GETTING PAST NO' to discover how to:
Stay Cool under pressure
Disarm angry adversaries and break through resistance
Stand up for yourself without provoking opposition
Deal with underhand tactics and dirty tricks
Find mutually agreeable solutions
Use power constructively to reach agreement
...AND GET WHAT YOU WANT!